Shipping & Returns

Please note: There are extended shipping delays due to COVID-19

Processing Time:

Once your order has been placed it will take us 1-2 business days the post your order. You will receive an email confirmation and tracking number once your parcel has been posted.

Australian Shipping

  • FREE SHIPPING for all orders over AUD $50 in Australia

  • AUD $8.95 Shipping for all orders under AUD $50 in Australia

  • Time frame: 2-7 business days


New Zealand Shipping

  • FREE SHIPPING for all orders over AUD $150 to New Zealand

  • AUD $15.00 Shipping for all orders under AUD $150 to New Zealand

  • Time frame: 10-16 business days


​Returns

Our policy lasts 14 days for refunds and credit notes. At this point in time we do not offer exchanges. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or credit note. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To organise a return please contact us at contact@sonda-studio.com with the following information: order number, name, email address, mailing address, phone number and if you would like a refund or credit note. We recommend using an insured and traceable delivery method.

Sonda-studio is not responsible for returns lost in transit. Return shipping fees are not refundable. Returns that are made before contacting us will not be accepted. 


Refunds & Credit notes
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48-72 hours. Alternatively, if you choose a credit note then this will be emailed to you.